Net Promoter Surveys: 100% Done for You
At Interaction Metrics, we design, build, and administer Net Promoter Score (NPS) Surveys from start to finish. Fill out the form to get started with a free consultation and needs assessment.
Why Typical Net Promoter Survey Providers Fall Short
Net Promoter Surveys are popular because they give you a metric that’s easy to understand. But most companies just give you software—not the expertise you need to make your scores meaningful. With our TrueData™ Model, you'll have clarity. And we manage your entire NPS process, so you'll have insights that drive real growth.
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True-Tech |
True-Insight |
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Proven Surveys scrubbed of biases & customized for science-driven results. |
Premium Software licenses included, making us your affordable choice. |
Actionable Analysis provides correlations, cross-tabs, text analysis, and more! |
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Full-Service NPS Surveys to Make the Most of Your NPS
Interaction Metrics gives you a complete NPS Survey Program in a box. Here’s how we provide you with closed-loop surveys that are cost-effective, scientific, and impactful.
- Start-to-finish survey design
- Done-for-you survey administration
- Comprehensive analysis of your NPS results.
Instead of simply a number, you’ll have insights into next-step actions. You’ll also have analysis for your open-ended survey comments and a portal to see your results in real time.
Try It Yourself
Sometimes, it’s best to keep things short and sweet. If that’s the case, we can just ask the NPS Survey question like in the interactive survey shown here. We can add emojis, numbers, or whatever you like. For more nuanced data, your NPS Survey will include logic gating to address different audiences.
Customizable Net Promoter Surveys for Greater Insights
Net Promoter Survey services from Interaction Metrics allow for as much customization as your survey needs, including variants for different audiences.
You’ll also have analysis and a live dashboard to see your results in real time. Interact with the dashboard here.
Want to discuss Net Promoter Surveys? Just fill out the contact form and we’ll be in touch!
Step 1
Discover Opportunities
See a wide range of survey questions, formats, and strategies. Discover what’s best for you.
Step 2
Review Your Survey
We make recommendations and customize your survey. When you love it, we press go.
Step 3
Take Action
Share insights with your team! You'll have a live data portal and robust analysis.
Pricing
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TrueData™ Net Promoter Score Surveys
Many firms churn out endless, low-value surveys. At Interaction Metrics, we insist on precision and quality over quantity.
We believe every question must serve a purpose, provide genuine insights, and lead to real improvement. With decades of experience in customer experience science, we don’t just hand you a survey. We deliver rigorous data analysis, transparent reporting, and actionable steps you can trust.
We challenge the industry status quo by refusing to waste time on meaningless metrics or ignore actionable feedback. Our results speak for themselves: cost-effective surveys, deeper engagement, and better outcomes for your company and your customers.
Why Develop Your Net Promoter Survey With Interaction Metrics?
Below are the features and benefits you receive when you get a Net Promoter Survey from us.
- Get NPS surveys customized to meet your customers and their situations
- Receive Text Analysis of your comments with themes quantified in rank-order priority
- Access a convenient, streamlined Net Promoter Dashboard to track results easily
- We develop content for your survey’s email invites
- Our team handles project management and presents all Findings Reports by Zoom or in-person—your choice!
- Automated reminder schedule with reminder emails
- Receive data downloads set for the schedule you choose
- Connect integrations that send your Net Promoter feedback directly to CRM and Data Visualization Tools
Ready to Take Your Net Promoter Surveys to the Next Level?
If you’re a fan of NPS Surveys but want to make sure you’re doing it right, we’ll start with a free consultation and assessment. Or we can jump right in and get your NPS Survey going in two days. Contact our team today to discuss what you want to accomplish with your next Net Promoter Survey.
Frequently Asked Questions
What makes Interaction Metrics different from other NPS survey companies?
Other NPS survey providers will provide you with access to their survey software but leave you to do the bulk of the work alone. We create NPS surveys for you and then run them from start to finish. This approach helps us gather meaningful customer feedback you can use to understand and improve the customer experience.
We also offer licenses for multiple survey platforms, while competitors often lock users into using a single software partner. The bottom line is that we provide more flexibility and customization for your NPS feedback surveys than most other competitors.
Our done-for-you surveys build a strong feedback loop that leads to deeper customer insights and more loyal customers.
Can NPS be used to increase customer loyalty?
Yes. Net Promoter Score measures customer loyalty by asking, “Would you recommend us to a friend or colleague?” Collect NPS data from existing customers (both satisfied and unhappy customers) to gain actionable insights.
That feedback helps you strengthen customer relationships, meet customer expectations, increase customer satisfaction, and fuel business growth.
Do you offer other Customer Satisfaction Surveys?
Yes, we create surveys beyond the standard NPS survey tool to measure customer satisfaction and gather open-ended feedback from your entire customer base.
How do you calculate NPS score?
To calculate net promoter score, you subtract the percentage of Detractors (ratings 0–6) from the percentage of Promoters (ratings 9–10). This quick calculation provides a clear customer satisfaction score that shows you where to focus for stronger loyalty.
Why is Net Promoter Score important?
NPS matters because it reveals your overall customer sentiment across the customer journey.
Analyzing survey responses and focusing on high-quality feedback uncovers key drivers that guide real improvements and foster lasting loyalty.