Get 5 Best Practices to Boost Your Customer Listening

customer surveys

person takes NPS survey

How to Improve Your Customer Survey

If you want to improve your customer feedback program you probably need to improve your customer survey. An Analyst Perspective on Customer Surveys Customer surveys make up a multi-billion dollar industry, and many of us get at least one per day. But just because surveys are everywhere doesn’t mean they’re always Read more…

By Martha Brooke, ago
person takes NPS survey

Break Your NPS® Routine

Sometimes it’s necessary to break your NPS® routine. The NPS® question is regularly used in customer feedback surveys. Nearly everyone has seen it: How likely is it that you would recommend us to a friend? What Does It Tell You? This question assumes that customers think in terms of their Read more…

By Martha Brooke, ago

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