May 14, 2025 Email Survey Best Practices Your Reply-To Address Matters! An essential email survey best practice is this: Use a Reply-To email address that actually works. Too many companies send surveys...Read more By Mikaela Neal
March 27, 2025 How to Increase Customer Retention: 15 Proven Strategies That Work What Is Customer Retention and Why Does It Matter? Customer retention may sound like business jargon, but really, it’s just the art of keeping your...Read more By Mikaela Neal
March 20, 2025 The Best CX Software Of 2025 Just as customer satisfaction surveys reveal gaps in happiness, the right customer experience software bridges them; It helps you meet customers where they are and...Read more By Mikaela Neal
February 25, 2025 New & Improved: Customer Survey Program Costs We just updated our Customer Survey Program Costs guide with even more insights and detailed breakdowns! What used to be a high-level overview is now...Read more By Mikaela Neal
January 8, 2025 Mastering Customer Journey Mapping: Strategies for Success Looking back on 2024, one question stands out in the world of customer experience (CX): How do companies get to the bottom of their customers’...Read more By Mikaela Neal
December 10, 2024 Analyzing Open Ended Survey Questions—Is AI Your Solution? Analyzing open ended survey questions is the single most fruitful method for getting meaningful, honest feedback. Employees and customers can express themselves through text and...Read more By Mikaela Neal
November 21, 2024 7 Quick Tips To Improve Customer Service Improving customer service is more crucial than ever in 2024. Research shows that customers are 2.4 times more likely to stick with a brand when...Read more By Mikaela Neal
November 11, 2024 How to Improve Surveys: Amas Tenumah Interviews Martha Brooke Is your survey a customer listening vehicle? Or could it be improved? On this episode of the ‘Amas Talks’ podcast, Amas and Martha agreed that...Read more By Mikaela Neal
September 10, 2024 Customer Service Strategy: Your Brand in Action If you ask your marketing team, “What’s our brand?” they’ll give you principles wrapped up in a snappy slogan. Ask them how they allocate their...Read more By Mikaela Neal
August 29, 2024 Your Customer Feedback Dashboard: More Than Just a Pretty Face Your customer feedback dashboard is a powerful tool when used strategically. But dashboards are easy to underutilize and under-impress. Here’s our quick guide to getting...Read more By Mikaela Neal
August 15, 2024 How a Customer Service Consulting Firm Can Grow Your Company Each interaction your customers have with your company’s representatives gives them either a positive or a negative view of your company. In other words, your...Read more By Mikaela Neal