Interaction Metrics

Interaction Metrics Blog

Unpacking the science of customer experience (CX) & customer success.

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Examines the latest in CX, published quarterly.

Customer Service Evaluation

Customer service evaluations are often rote and misaligned with the company, resulting in superficial methods that don’t last. For improvements to be permanent and effective, customer service evaluations need to be specific and customized to companies.

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Researched by the Analysts at Interaction Metrics, we highlight the latest developments in Customer Experience.