Interaction Metrics

Interaction Metrics Blog

Unpacking the science of customer experience (CX) & customer success.

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Highlights the latest in Customer Experience.

Customer Service Evaluation

Customer service evaluations are often rote and misaligned with the company, resulting in superficial methods that don’t last. For improvements to be permanent and effective, customer service evaluations need to be specific and customized to companies.

Martha Brooke, found of Interaction Metrics

Ask Senior Analyst, Martha Brooke, your questions about the Customer Experience. 

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Highlights the latest ideas in Customer Experience.