Interaction Metrics

Interaction Metrics Blog

Unpacking the science of customer experience (CX) & customer success.

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Employee Engagement

Research shows that engaged employees create superior customer experiences. Don’t underestimate the importance of employee engagement. Regularly track your employees’ satisfaction and brand alignment to keep both your customers and employees happy.

Martha Brooke, found of Interaction Metrics

Ask Senior Analyst, Martha Brooke, your questions about the Customer Experience. 

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