Get 5 Best Practices to Boost Your Customer Listening

Science is best when you need to improve the customer experience!

Unstructured Data: Start With an Open Mind

We heard a great webinar from Bruce Tempkin at CXPA yesterday about how to gain customer insights from unstructured data. Bruce addressed the cavernous disconnect between limited, multiple-choice responses and the reality of complex customer thoughts and feelings. What We’d Add We’d add that when dealing with unstructured data (call recordings, free-form response Read more…

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