Interaction Metrics Blog
Unpacking the science of customer experience (CX) & customer success.
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Examines the latest in CX, published quarterly.
Customer Satisfaction Metrics
It’s often assumed that the only metric you need is the Net Promoter Score. While it’s good to have a benchmark metric in your arsenal, it’s also a good idea to have customer satisfaction metrics that delve into the nuances. Those could be metrics like Brand Compliance, Customer Effort Score, or our favorite (also the most accurate because it’s a weighted metric): the Quality of Customer Interaction or QCI™ Score.
Get our CX Trends Report, published quarterly.
Researched by the Analysts at Interaction Metrics, we highlight the latest developments in Customer Experience.