September 25, 2013 Customer Service Still Gets a Failing Grade Since 2011, Interaction Metrics has been benchmarking the national quality of customer service. We call this our Quality of Customer Interaction (QCI™) Score. As of...Read more By Martha Brooke
August 19, 2013 NYC | Customer Service Experience Conference Tomorrow (Aug. 20th) I’ll be speaking at the Customer Service Experience Conference in NYC. Keith Dawson from Ovum and I will be discussing how to...Read more By Martha Brooke
June 22, 2013 Customer Service Gets a Failing Grade Since 2011, Interaction Metrics has been benchmarking the national quality of customer service. We call this our Quality of Customer Interaction (QCI™) Score. As of...Read more By Martha Brooke