Want to check on particular customer touchpoints in your company like returns or technical support? Sometimes you need a complete customer survey with branching logic to segment by persona, department, etc. But other times, just a short net promoter style survey will do.
Our short touchpoint surveys measure simple metrics such as net promoter or similar scores. But if net promoter is not quite right for you and your industry, we tweak the question so it makes sense for your customer base. Let’s improve your customer listening. Let’s talk.
Get Touchpoint Net Promoter Surveys:
- Customized questions: We give you open-ended questions that encourage customers to share their thoughts and feelings. Then, we code these comments, conducting verbatim analysis to uncover themes and actionable items.
- Flexible design: From questions about customer service to topics concerning repairs or returns, we’ll customize your touchpoint survey to suit any interaction within your company!
- Dashboards & Findings Reports: Interact with your data in a dynamic visual format. See how different variables affect your score. Get critical customer experience metrics, like QCI™, Competitive Edge, and Customer Effort Scores. You’ll have those metrics in easy-to-digest Findings Reports that prioritize your gaps, friction points, opportunities, and next steps.
Powerful Dashboard Displays
Go ahead and try out the dashboard below. Change the filters on the left to see how the data varies on the right. Let’s talk!
Find out more! Get a quote:
For our short surveys, we customize Net Promoter because when you only ask a few questions, each one MUST be optimized and relevant!