Portland, OR: March 16, 2021 – For its proven customer experience excellence, Yaskawa America has won the Interaction Metrics 2020 Superior Customer Experience award. This is the sixth year in a row, Yaskawa America has achieved this honor.

To achieve the Superior Award (formerly known as the Gold Award), Interaction Metrics sent surveys to Yaskawa customers and employees. 95 aspects of Yaskawa performance were analyzed and the data collected were at the highest level of  statistical validity. Interaction Metrics uses its proprietary QCI™ (Quality of Customer Interaction) Score to evaluate the customer experience.

QCI™ is the only the score in the industry that tracks every aspect of the customer experience weighted by how important those aspects are for each customer. QCI™ Score was developed to counteract overly simplistic metrics that lack accuracy and actionability.


Categories: Interaction Metrics News
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