Interaction Metrics Blog

Unpacking the science of customer experience (CX) & customer success.

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Highlights the latest in Customer Experience.

February 21, 2024

Meet our Interaction Metrics GPT!

Introducing the latest team member to join Interaction Metrics: there’s now an Interaction Metrics GPT! You can ask our OpenAI-backed search bot anything you...
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By Kaitlyn Bartley

January 26, 2024

Call Center Training: Jason Bader Interviews Martha Brooke

In this episode of the podcast Distribution Talk, Jason Bader has a far-reaching conversation with Martha Brooke. Martha briefly touches on how Interaction Metrics measures...
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By Kaitlyn Bartley

November 21, 2023

Net Promoter Score (NPS): Pros & Cons

The Net Promoter Score (NPS) is the most well-known customer satisfaction metric used by two-thirds of the Fortune 1000 companies. But it’s also easy to...
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By Kaitlyn Bartley

October 25, 2023

DEI Skepticism Can Be an Opportunity, Says Orange County Fire Authority

Former IBM CEO Ginni Rometty said, “Diversity and inclusion are not policies and programs. They have been integral to our habits, practices and purpose for...
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By Kaitlyn Bartley

July 26, 2023

Customer Experience: Could AI Tools Be Your Solution?

Everyone is talking about using AI tools to measure the customer experience. Here we explain when AI companies like Clarabridge and CallMiner are the right...
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By Kaitlyn Bartley

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Highlights the latest ideas in Customer Experience.