Our consulting gets to the heart of the Customer Experience (CX).
To measure and improve the customer experience, many companies settle for consultants OR a software platform. With us, you'll have have research-driven consulting for objectivity. And the best CX software to ensure efficiency. Methods include: surveys, service evaluations, and workshops. Get a demo.
Don't Settle, Use the Best Data!
Biased questions are out.
Representative samples are in.
Objectivity is the standard.
Use NPS but recognize its limitations.
Customer verbatims are valued.
Nuanced analysis wins.
Our Methods
Customer Satisfaction Surveys
Measure customer satisfaction over time.
Text Analysis
Learn why your customers feel the way they do.
Customer Interviews
Hear from your customers in their own words.
Employee Engagement
Find out where your staff see room to improve.
NPS Surveys
Monitor your key touchpoints in real-time.
Customer Service Evaluations
Maximize the value of your chats, emails & calls.
Find out what customer experience consulting can do for you. Get a demo.
Win With Actionable Deliverables
Do you ever make business decisions on questionable data or one-off anecdotes? If so, consider our science-driven, consultant-led approach.
- See your themes, opportunities, and friction points
- Get customers to 'tell it like it is'
- Deepen your customer empathy
- Boost survey response rates
- Clarify next steps
"We use Employee Surveys by Interaction Metrics to measure gaps between how our employees think we’re performing and how our customers say we’re actually doing. Where our employees have blind spots we take action. Because of this, we’ve improved the customer experience year over year!"
Don McNair, Senior Director Customer Interaction Center Yaskawa America
"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions."
Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company
"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."
Leah Wilson, Executive Director, The State Bar of California
Our Consulting Process
1. Right Methods
Before you've spent a dime, we align methods to your specific objectives.
2. Solid Research
We identify hypotheses. Then we build a Research Plan to test them.
3. Metrics & Insight
Along with scores & ratings, you'll have insights for achieving exceptional customer experiences.
Introduction from Founder
& Lead Consultant, Martha Brooke
85 seconds
- 3 customer experience observations
- Why customer experiences fail
- How scientific customer experience consulting can help
Do you know the 5 benefits of CX science? Find out!
5 minute read: Take your CX program to the next level.
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