Advanced Customer Listening

Intelligent surveys. Objective service evaluations.

Do you have a complete, accurate view of the customer experience? Let's find out.
Interaction Metrics is a true CX research company answering questions like these:

  • "What will improve our Net Promoter Score?"
  • "How can we make our customer experience better than the competition?"
  • "My gut says our customer service is missing something. How can I know for sure?"

Don’t Settle. Use the Right Methods!

Sometimes a short touchpoint survey is all you need. Other times, combining surveys with customer service evaluations is the best approach. We collect data, analyze it, and uncover the story in the data. But different methods allow us to access different perspectives—and using the right methods always works to your advantage.

No More Generic Scores. Instead, You'll Have Actionable Insights to Improve Your CX.

We've spent over a decade perfecting our process. The results are customized, intelligent methods that give you:

  • Reports that identify your missed opportunities
  • Data from a variety of perspectives
  • Feedback from customers who normally don't take surveys
  • Customers' priorities and perceptions
  • Detailed recommendations and next steps

Powerful Dashboard Displays: Interact with Your Data!

We offer plenty of ways to start for free—and free means free!

See more examples of our interactive dashboards here. And when you’re ready to discuss data visualizations, sample sizes, the best methods, or anything else, let’s talk. Keep in mind, we offer plenty of ways to start for free. And free means free; there is no obligation of any kind.

How to start for free:

  • We'll examine a few of your survey questions. We'll tell you if we see biases or whether you’re good to go.
  • Tell us a little about your brand and provide one call, email, or chat. You’ll get a short report with any gaps we identify.

To start for free, just indicate that on the Talk About form. We’ll give you a portal where you can upload what you’d like us to review. You'll get your evaluation, typically within 5 days.

Let's Discuss Your Customer Listening:

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