Advanced Customer Listening

Intelligent surveys. Objective service evaluations.

Would you like a complete, accurate view of the customer experience? A view that shows you what to improve and for whom? With Interaction Metrics, you’ll have Advanced Customer Listening with answers to questions like these:

  • "Our Net Promoter (NPS) score is fine but am I hearing from enough customers? Do I have all the facts?"
  • "How does our customer experience compare with the competition? What could we do to improve?"
  • "My gut tells me our customer service is missing something. How do I know for sure?"

Get the Right Method or Even a Mixed-Method Approach.

Sometimes a short touchpoint survey is all you need. Other times, for the most actionable insights, we may recommend combining your survey with customer service evaluations or customer interviews. In all cases we collect data, analyze it, and uncover the story in the data. But different methods allow us to access different customer experience perspectives.

No More Generic Scores. Instead, You'll Have Actionable Insights to Improve Your CX.

We've spent over a decade perfecting our process. The results are customized, intelligent methods that give you:

  • Reports that identify your missed opportunities
  • Data from a variety of perspectives
  • Feedback from customers who normally don't take surveys
  • Customers' priorities and perceptions
  • Detailed recommendations and next steps

Powerful Dashboard Displays: Interact with Your Data!

Our interactive dashboards give you total control. You'll have a continuous stream of real-time data that you can filter and interact with easily. See for yourself by interacting with the dashboard above. Change the filters on the left to see how the data varies on the right.

  • See vital, real-time metrics at a glance
  • Compare scores over periods of time
  • Keep tabs on problematic areas to ensure ongoing improvement
  • Know the details with responsive filtering

Want to know about fees, sample sizes, the most efficient methods, or anything else? Reach out and set a time to talk.

The Interaction Metrics Blog

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