Our consulting gets to the heart of the Customer Experience (CX).

To measure and improve the customer experience, many companies settle for either consultants OR a software platform. With us, you'll have consulting for objectivity AND the best CX software for efficiency. Methods include: surveys, service evaluations, workshops, and more. Get a demo.

Don't Settle, Use the Best Data!

Biased questions are out.
Representative samples are in.
Objectivity is the standard.
Use NPS but recognize its limitations.
Customer verbatims are valued.
Nuanced analysis wins.

Our Methods

Customer Satisfaction Surveys

Measure customer satisfaction over time.

Text Analysis

Learn why your customers feel the way they do.

Customer Interviews

Hear from your customers in their own words.

Employee Engagement

Find out where your staff see room to improve.

NPS Surveys

Monitor your key touchpoints in real-time.

Customer Service Evaluations

Maximize the value of your chats, emails & calls.

Find out what customer experience consulting can do for you. Get a demo.

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Metrics, Insight, and Action!

Tired of using generic surveys that deliver ambiguous results? Ready to make business decisions based on objective, proven facts? If so, consider our data-driven, consultant-led approach.

  • See your themes, opportunities, and friction points
  • Get customers to 'tell it like it is'
  • Deepen your customer empathy
  • Increase survey response rates

computer monitor shows text analysis tags

"We use Employee Surveys by Interaction Metrics to measure gaps between how our employees think we’re performing and how our customers say we’re actually doing. Where our employees have blind spots we take action. Because of this, we’ve improved the customer experience year over year!"

Don McNair, Senior Director Customer Interaction Center Yaskawa America

"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions."

Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company

"It was great to have Interaction Metrics do the kind of deep dive into our call center quality and analytics that is so desperately needed but that we just can’t make the time to do. A great service for a great value."

Leah Wilson, Executive Director, The State Bar of California


Our Consulting Process

1. Right Methods

1. Right Methods

Before you've spent a dime, we align methods to your specific objectives.

2. Solid Research

2. Solid Research

We identify hypotheses. Then we build a Research Plan to test them.

3. Metrics & Insight

3. Metrics & Insight

Not only metrics, you'll have insights for achieving exceptional customer experiences.

Introduction from Founder
& Lead Consultant, Martha Brooke

85 seconds

  • 3 customer experience observations
  • Why customer experiences fail
  • Benefits of a Customer Experience Consultant

E-book cover

Do you know the benefits of CX science? Download now.

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5 minute read: Take your CX program to the next level.


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