Empathy Score, Customer Effort Score, Brand Score…your industry and objectives guide which metrics we use. However, in our Reports and Dashboards you’ll often see QCI™ Score. QCI™ stands for Quality of Customer Interaction.
Like Net Promoter Score, QCI™ Score is simple in that it gives you a single metric to track over time. But unlike Net Promoter, QCI™ Score accounts for multiple elements of the customer experience—weighted by what matters most for each customer and their situation.
Voice of the Customer: Our Guarantee
Unlike customer experience software and consulting companies, we give you a scientific, metrics-forward approach. Nuance, neutrality, and insight are at the heart of our deliverables.
You’ll know exactly where you’re missing opportunities with customers and how to improve.