Get 5 Best Practices to Boost Your Customer Listening

Objective

Accurate, unbiased Voice of the Customer research methods.

Actionable

Insights, metrics, & workshops showing you how to improve.

Cost-Effective

Customized options & solutions with flexible fee tiers.

Methods

Customer Satisfaction Surveys

Customer Satisfaction Surveys

Keep tabs on tech support, customer service, and other vital business areas with ongoing customer feedback.

customer surveys contain verbatims

Text Analysis

Get reports that measure sentiment and also quantify themes with root causes showing why your customers think the way they do.

Customer Interviews

Customer Interviews

Gain insight that gets to the heart of how your customers feel about you and your competition with recorded interviews.

person taking employee engagement survey

Employee Engagement

Surveys track how your employees are doing and how you can become a more effective, connected and empathetic organization.

NPS Surveys

NPS Surveys

Need a short survey? That’s our NPS Surveys with text analytics for the verbatim comments, Net Promoter Score, and more.

Customer Service Evaluations

Customer Service Evaluations

Learn how your calls, emails, and chats score. Find out where you have gaps and how to improve.

How We Measure

Empathy Score, Customer Effort Score, Brand Score…your industry and objectives guide which metrics we use. However, in our Dashboards you’ll often see QCI™ Score. QCI™ stands for Quality of Customer Interaction.

Like Net Promoter, QCI™ Score is simple: it gives you a single metric. However, unlike Net Promoter, QCI™ Score recognizes the complexity of customer experience by weighting multiple elements depending on what matters most for each customer and their situation.

Voice of Customer by Interaction Metrics provides unparalleled insight into your customers’ expectations versus their actual perceptions.

With our Voice of Customer programs, in addition to metrics, you’ll have insights with concrete ways to improve the customer experience.

You’ll be able to prove to stakeholders that you’re actively increasing customer satisfaction while boosting sales and retention.

Curious about Voice of the Customer?

Get a demo or fill out the contact form here.

Contact Us