Advanced Customer Listening

Empathy Score, Proactivity Score, Brand Score…your industry and objectives guide which metrics we use. However, in our Reports and Dashboards you’ll often see QCI™ Score. QCI™ stands for Quality of Customer Interaction.

Like Net Promoter Score, QCI™ Score is simple in that it gives you a single metric to track over time. But unlike Net Promoter, QCI™ Score accounts for multiple elements of the customer experience—weighted by what matters most for each customer and their situation.

Unlike CX software companies, we invest in the science of customer listening. Software is our tool that enables us to be good researchers, it’s not the end-goal. Insight is.

You’ll find we blend, overlay, and customize methods to maximize your actionability. And you’ll find we’re cost-effective, focused on providing options to meet your objectives and needs.

Our science-based approach pinpoints your missed opportunities. And our closed-loop solutions show you at macro and granular levels how to improve. Let’s talk!