Advanced Customer Listening

Expert Customer Feedback Programs.

Do you have a complete, accurate view of the customer experience? Let's find out. Interaction Metrics is a research-driven customer feedback agency. We answer questions like these:

  • "What will improve our Net Promoter Score?"
  • "How can we make our customer experience better than the competition?"
  • "My gut says our customer service is missing something. How can I know for sure?"

Don’t Settle. Use the Right Customer Feedback Methods!

Sometimes a short touchpoint survey is all you need. Other times, a customer satisfaction tracking study or customer interviews are best. With all our methods we collect data, analyze it, and uncover emergent themes—but different methods allow us to access different perspectives and insights.

You'll Know How to Improve

Our innovation is to take customer feedback methods to a breakthrough level of science and actionability. The keys to our success are radical customization, combined with nuanced metrics, and interactive dashboards. Whether you use us for surveys or service evaluations, you'll see your missed opportunities with customers—and you'll know how to improve.

Powerful Dashboard Displays: Interact with Your Data!

We offer plenty of ways to start for free—and free means free!

See more examples of our interactive dashboards here. And when you’re ready to discuss data visualizations, sample sizes, the best methods, or anything else, let's talk.

Keep in mind, we offer plenty of ways to start for free. And free means free; there is no obligation of any kind.

Let's Discuss Customer Listening!

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