Get 5 Best Practices to Boost Your Customer Listening

Scientific Approach

Objective

Accurate, unbiased Voice of the Customer research methods.

Actionable

Insights, metrics, & workshops showing how to improve.

Cost-Effective

Customized options & solutions with flexible fee tiers.

How We Measure

Empathy Score, Customer Effort Score, Brand Score…your industry and objectives guide which metrics we use. However, in our Reports and Dashboards you’ll often see QCI™ Score. QCI™ stands for Quality of Customer Interaction.

Like Net Promoter Score, QCI™ Score is simple in that it gives you a single metric to track over time. But unlike Net Promoter, QCI™ Score accounts for multiple elements of the customer experience—weighted by what matters most for each customer and their situation.

Voice of the Customer: Our Guarantee

Unlike customer experience software and consulting companies, we give you a scientific, metrics-forward approach. Nuance, neutrality, and insight are at the heart of our deliverables.

You’ll know exactly where you’re missing opportunities with customers and how to improve.

Curious about Voice of the Customer?

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