Get 5 Best Practices to Boost Your Customer Listening

Benefits of a Scientific Approach

Objective Methods

Proven facts with clear next steps.

Actionable Insights

Scores showing how to improve.

Cost-Effective Solutions

Customized options with flexible fee tiers.

How We Measure

Think simple, not simplistic.

Empathy Score, Proactivity Score, Brand Score…your industry and objectives guide which metrics we use. However, in our Reports and Dashboards you’ll often see QCI™ Score. QCI™ stands for Quality of Customer Interaction.

Like Net Promoter Score, QCI™ Score is simple in that it gives you a single metric to track over time. But unlike Net Promoter, QCI™ Score accounts for multiple elements of the customer experience—weighted by what matters most for each customer and their situation.

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Interaction Metrics Measuring Customer Experience

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