Advanced Customer Listening

Intelligent surveys. Objective service evaluations.

Do you have a complete, accurate view of the customer experience? Most companies don’t. With our Advanced Customer Listening, you’ll have answers to questions like these:

  • "We have a Net Promoter Score (NPS), but does it represent ALL our customers? And, what will it take to improve our score?
  • "How can we ensure our customer experience is better than the competition?"
  • "My gut tells me our customer service is missing something. How do I know for sure?"

Don’t Settle. Use the Right Methods!

Sometimes a short touchpoint survey is all you need. Other times, combining surveys with customer service evaluations is the best approach. We collect data, analyze it, and uncover the story in the data. But different methods allow us to access different perspectives—and using the right methods always works to your advantage.

No More Generic Scores. Instead, You'll Have Actionable Insights to Improve Your CX.

We've spent over a decade perfecting our process. The results are customized, intelligent methods that give you:

  • Reports that identify your missed opportunities
  • Data from a variety of perspectives
  • Feedback from customers who normally don't take surveys
  • Customers' priorities and perceptions
  • Detailed recommendations and next steps

Powerful Dashboard Displays: Interact with Your Data!

See more examples of our interactive dashboards here. And when you’re ready to discuss data visualizations, sample sizes, the most efficient methods, or anything else, let’s set a time to talk.

January 30, 2019

The Interaction Metrics Blog

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