Interaction Metrics Blog
Unpacking the science of customer experience (CX) & customer success.
Get our short CX Trends Report
Examines the latest in CX, published quarterly.
Customer Experience Strategy
A lot of what passes for “strategy” are just short-term tactical plans. A true customer experience strategy should look ahead to beat the evolving marketplace. It looks at the big changes that will shape customers’ experience to the point where they will buy more, buy often, and recommend your company to their peers.
Read more
Get our CX Trends Report, published quarterly.
Researched by the Analysts at Interaction Metrics, we highlight the latest developments in Customer Experience.