Interaction Metrics

Interaction Metrics Blog

Unpacking the science of customer experience (CX) & customer success.

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Customer Experience Strategy

A lot of what passes for “strategy” are just short-term tactical plans. A true customer experience strategy should look ahead to beat the evolving marketplace. It looks at the big changes that will shape customers’ experience to the point where they will buy more, buy often, and recommend your company to their peers.

Martha Brooke, found of Interaction Metrics

Ask Senior Analyst, Martha Brooke, your questions about the Customer Experience. 

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