Interaction Metrics

Interaction Metrics Blog

Unpacking the science of customer experience (CX) & customer success.

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Examines the latest in CX, published quarterly.

Customer Satisfaction Surveys

Most customer satisfaction surveys miss the mark, committing errors like survey bias, asking the wrong questions, and usability problems that result in bad data. Our expertise is in identifying and fixing these errors so your survey can deliver accurate and actionable insights.

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Researched by the Analysts at Interaction Metrics, we highlight the latest developments in Customer Experience.