Interaction Metrics

Interaction Metrics Blog

Unpacking the science of customer experience (CX) & customer success.

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Customer Satisfaction Surveys

Most customer satisfaction surveys miss the mark, committing errors like survey bias, asking the wrong questions, and usability problems that result in bad data. Our expertise is in identifying and fixing these errors so your survey can deliver accurate and actionable insights.

Martha Brooke, found of Interaction Metrics

Talk to Senior Survey Expert Martha Brooke about your survey project.

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