Interaction Metrics

Interaction Metrics Blog

Unpacking the science of customer experience (CX) & customer success.

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Examines the latest in CX, published quarterly.

Text Analysis

AI tools are incredible and we love using them. But for Text Analysis, AI needs lots of training to be useful. In its current state, AI is incomplete as a solution to your Text Analysis. It needs constant training and researchers to ensure that it understands what customers’ comments mean.

Martha Brooke, found of Interaction Metrics

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Top Stories

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Researched by the Analysts at Interaction Metrics, we highlight the latest developments in Customer Experience.