We’ve just updated our blog on Customer Experience Research Firms with even more insights and detailed breakdowns!
It now contains tons of useful new information, including:
- How to tell the difference between CX research firms, survey software, and consultants—so you choose the right partner for real insights, not just dashboards.
- The exact methods top research firms use—like text analysis, service evaluations, and strategic NPS follow-up.
- What questions to ask before hiring a firm—to ensure scientific rigor, objectivity, and customer experience impact.
And much more!
👉 Click here to read the updated post.
