Get 5 Best Practices to Boost Your Customer Listening

Is your customer service team missing opportunities to impress your customers? Are your metrics precise enough to show what changes you need to make? Customer Service Evaluations by Interaction Metrics improve your service immediately and permanently. Learn more!

Find Out:

How your service compares with your competitors

How your service measures against your own brand promise

Where you need better standards and examples to share with your team

Benefits:

  • Scoring Rules & Metrics
    We build customized scoring systems to capture the nuances of your different types of interactions. For example, tech support is scored differently than a prospect call or an account management call. We develop as many scoring rules as needed to ensure accuracy, but not one rule more!

  • Certified, Proven Quality
    Based on a statistically-valid sample of your calls, emails, or chats, we show how you measure up. When your interactions score 85 or higher, we award you with an independent certification stating that you offer superior customer service.

  • Scores
    Your Findings Reports include Customer Effort, Interaction Branding, and Quality of Customer Interaction™ (QCI) Scores. 

  • Actionable Data
    The nuanced metrics that come with our evaluations show you how to improve your customer service and reach your goals. Ensuring actionability, our scores are supported by excerpts from your team’s actual customer interactions.

  • Dashboards 
    Interact with your data in a dynamic visual format. See how different variables affect your score.

  • Findings Reports
    Stay on top of what it will take to optimize customer service. Know when you’ve reached the point of diminishing returns.

Customer Service Evaluations


"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions.”

Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company

Interaction Metrics
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2019-10-31T20:46:13+00:00

Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company

"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions.”
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Interaction Metrics

A typical Interaction Metrics customer service evaluation identifies at least 19 specific ways to improve! Want to see an example of our Customer Service Evaluation Reports?  Learn more!

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Improve your customer service with our scientific evaluations & actionable metrics.