Do you know where your customer service team is missing opportunities to impress your customers? Are your metrics precise enough to show you what changes you need to make? Customer Service Evaluations by Interaction Metrics give your service an immediate boost. Learn more!

You’ll Know:

+ How your service compares with your competitors

+ How your service measures against your own brand promise

+ Where you need more standards and examples to share with your team

How You Benefit:

  • Scoring Rules & Metrics
    We use multiple, customized scoring systems to capture the nuances of your different types of interactions. For example,  tech support is scored differently than a prospect call or an account management call. Our rule of thumb is: we develop as many scoring rules as we need to ensure accuracy, but not one rule more!

  • Certified, Proven Quality
    Based on a statistically-valid sample of your calls, emails, or chats, we show you how you measure up. When your interactions score 91 or higher, we give you an independent certification stating that you offer the highest level of customer service.

  • Scores
    Your Findings Reports include Customer Effort, Interaction Branding, and Quality of Customer Interaction™ (QCI) Scores. All of our scores are supported by excerpts from your actual customer interactions.

  • Actionable Data
    The precise metrics that come with our evaluations show you how to improve your customer service and reach your goals.

  • Dashboards 
    Interact with your data in a dynamic visual format. See how different variables affect your score.

  • Findings Reports
    Stay on top of what it will take to optimize customer service. Know when you’ve reached the point of diminishing returns.

Customer Service Evaluations

"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions.”

Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company

Interaction Metrics
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2019-10-31T20:46:13+00:00

Paula Skartland, Customer Experience Manager, Safeco Insurance, a Liberty Mutual Company

"Interaction Metrics’ thoughtful approach gets to the heart of understanding the changes required to deliver consistently exceptional customer interactions.”
5
1
Interaction Metrics

A typical Interaction Metrics customer service evaluation identifies at least 19 specific ways to improve! Want to see an example of our Customer Service Evaluation Reports?  Learn more!

Improve your customer service with our objective evaluations.